Last Updated: July 9, 2024

We understand that sometimes you might need to return an item. Fox London is committed to providing a fair and hassle-free return experience. Please review the following policy carefully to understand your rights and responsibilities when returning items to us.

Return Window

You can request a return and refund within 14 days of receiving your order.

Reasons for Return

  • Faulty Items: If the item you receive is faulty or doesn’t work properly, please take a photo or video showing the issue within 14 days of receipt. Once we process the evidence, we’ll issue an immediate refund without requiring you to return the item.
  • Items Not As Described, Expected, or No Longer Needed: If you want to return an item that isn’t faulty (e.g., wrong size, color, or simply not what you expected), please contact us within 14 days of receipt to initiate the return process. We’ll provide a full refund once we receive the item back in its original condition and packaging. You have an additional 14 days to return the item after notifying us. Please note that return shipping costs are non-refundable in this case.

Sale Items

You have the same return rights for sale items as you do for full-priced items.

Conditions for Return

  • Items must be returned in their original condition, with all tags and packaging intact.
  • Items must be unworn and unwashed.
  • Items must be free of any damage caused by misuse or neglect.

We reserve the right to refuse a refund or exchange if the item does not meet the above conditions.

Warranty Policy

Many of the products we sell come with a manufacturer’s warranty. The warranty period and coverage will vary depending on the specific product. Please refer to the manufacturer’s warranty information included with your product for details.

How to Make a Return

To initiate a return, please contact our customer support team at support@thefoxlondon.co.uk. We will provide you with instructions on how to return your item.

Refunds

Once we receive your returned item and verify that it meets the conditions for return, we will issue a full refund to your original payment method within 14 business days.

Please note that return shipping costs are the responsibility of the customer, except in the case of faulty items.

Contact Us

If you have any questions about our return policy or warranty policy, please don’t hesitate to contact us at support@thefoxlondon.co.uk.

Changes to this Policy

We may update this Return Policy from time to time. We will post any changes on this page. We encourage you to review this Return Policy periodically to stay informed about any updates.